Processes Focused on Customer Value

Because no single process works for all clients, a large measure of Office Pavilion’s success is directly attributable to the adaptable processes we employ. From placing orders to receiving shipments to tracking inventory and scheduling installations, our project managers cover each and every detail.

Our Project Team collaborates with you and your design team early on to outline the process guidelines that will make your project successful.

As a LEAN organization, focusing each process on the value it delivers to our clients, we’ve made all information regarding each client’s workspace inventory – onsite or in storage – available to all Project Team members. The benefit is efficient response to any question, request or issues.

Work processes flow smoothly because of our:

• Asset & Inventory Management (AIM) system that delivers real-time management of churn work and stocking programs
• Herman Miller Production System (HMPS) for selection, ordering and tracking of product throughout Herman Miller’s affiliates and subsidiary companies
• Docusign for electronic sign off on quotes and changes
• Customized status reports that track man hour totals, information on purchases and inventory and churn